Refund Policy – woodsworking.store

🛡️ Refund & Exchange Policy

We value your trust in our digital products and are committed to your full satisfaction. Due to the nature of our products (digital design books and packages in PDF format), we do not offer cash refunds once the download is complete. However, we are happy to replace or modify the product based on your needs. Please see the details below:

1. No Cash Refunds

All products are digital and delivered via download link upon successful payment.
Therefore, refund requests are not accepted after the product has been accessed or downloaded.

2. Replacement and Modifications

If you encounter a technical issue, content error, or require a custom adjustment, we are ready to assist and make the necessary corrections at no additional cost.
Modifications may include: fixing errors, updating measurements, adjusting design elements based on your needs, or resending improved versions.

3. How to Request Support or Replacement

Please contact us at: contact@woodsworking.store
In your message, kindly include:

The name of the product or package you purchased
A description of the issue or requested modification
Your order/invoice number if available

We will respond within 1–2 business days to evaluate the issue and provide a suitable solution.

4. Eligible Cases for Replacement or Adjustment

Technical file issues (PDF won’t open, broken links, missing images, etc.)
Errors in design or plans (incorrect measurements, missing steps, etc.)
Customization requests to tailor content to your specific project

5. Non-Eligible Cases

Changing your mind after download or using the product
Requests for changes outside the scope of the original file (e.g., completely new project design)
Issues caused by your device or losing the download link

6. Fast & Reliable Support

Requests for fixes or modifications are prioritized to ensure a smooth experience
Updated files will be sent via email or through a new download link

7. Handling Disputes

We aim to respond within 2 business days at most
If any issue is unresolved after direct communication, we welcome a friendly resolution process to ensure your satisfaction

8. Transparency Policy

We believe in clear, honest communication with our customers.
No surprises, no hidden fees — just high-quality digital products and responsive customer support to ensure your peace of mind.